+91 951 200 3000

Terms and Conditions

  • iCure online clinic is Trademark registered and a proprietary concern of Dr. Krish Vaidya. Copy of any symbol, content or to use the name is strictly prohibited and against the law.
  • Please read all the advices and rules carefully while taking consultation.
  • Our number is unique and please do not pay to any other numbers, doing so will not be the responsibility of ICure Clinic
  • All the rules and regulations are made for the facility and comfort of patients and to enable easy and quick services.
  • Patient’s safety and privacy is our first concern, we do not disclose our patient’s personal data or any health related talks/chats etc.
  • The clinic is planned for routine consultations, please do not consult for Emergency problems, rather it is advisable to visit the hospital near you for such situations.
  • After initiating chat, a short waiting time can be there as the doctor might be busy with another patient so please be patient.
  • Timing for the chat with the doctor/physician is 10 AM to 8 PM Indian Standard Time, chats after 8 PM will be answered the next day.
  • Only Text chat can be initiated by the patient, No phone calls or Voice or Video calls shall be entertained, such type of calls can be initiated by the doctor if needed and on request.
  • Payment should be transferred via Paytm , Bheem etc on our special number- +91 9512003000
  • Consultation will start only after the confirmation of payment
  • A consultation will be considered only Once and for the same condition or disease. Follow up will be free of cost till the first week from the purchase of consultation. Once consultation shall be dedicated to one patient only.
  • Our doctors are super friendly, feel free to discuss anything
  • Any violation of rules will cause barring of the user number and no refund shall be entertained.
  • Terms and conditions can vary according to suitability and even without prior notice

Refund Policy

  • Due to the nature of services provided, no refund is provided, under any circumstances
  • If you interrupt or stop the ongoing programme/ consultation for any reason (such as pregnancy, illness, holidays and so on), no refund may be granted to you. Likewise, any sums in respect of this Programme that are not yet paid shall remain due.

Privacy Policy: iCure Web Clinic

At iCure Web Clinic, we believe in the power and benefits of better health information. When patients and physicians come together, we can learn from one and another in engaging ways that are simply not possible when we’re looking for health information alone. Because online sharing in health is a new concept, you should be comfortable and confident that you can share securely and privately. This is why on iCure you can ask health questions and explore health information without also sharing your personal identity. We call this "secure sharing." How does it work? When you share health information on iCure, only you know who you are. Your identity is protected. Your chosen doctor is able to view all your medical details, queries and any supporting material that you may have provided with the case but not the confidential matters. Our company culture respects the values of secure sharing. Our employees receive privacy training, and we’ve written our Privacy Statement in easy to read language.

We are Secure

  • We provide Bank-Level Security and encryption.

iCure Health’s Governing Privacy Principles

We believe that trusted health information from physicians leads to better decisions. We also believe that securely sharing health questions and information can change the way we understand and manage our well-being, and can redefine personal health. We take your privacy and security very seriously. That’s why we have a Privacy Constitution, consisting of our pledge to you and your rights. This Constitution helps guide our decisions about privacy and security, and secures your rights as a member of our service. Member privacy is governed by our Privacy Statement, which contains answers to common questions about how our site works and how information provided to us is used and protected. We encourage you to refer to our Privacy Statement any time they have any questions about iCure Web Clinic and privacy. If you have any suggestions for how we can improve your privacy experience on iCure web clinic, please let us know.

iCure Web Clinic’s Privacy Constitution & Member Bill of Rights

Our Pledge to You:

  • We are here to help
  • We are here to help you find useful answers and health information from trusted Consultants/Doctors to help you make better decisions about your health and well-being. We ask only for data that can help us provide this service to you, and to use the data provided to improve your experience on our site.

  • We let you decide.
  • We let you decide what you want to share and you are not required to share Personal information.

  • We are safe and secure.
  • We will keep the personal information that you provide to us safe and secure. Our data security meets or exceeds industry standards. We use technology, policies, and conduct, together with a privacy-centered company culture, to ensure that your data is safe with us.

  • Your Identity is Not For Sale
  • We won’t sell your personally identifiable informations like Your Contact numbers or E-mail IDs.

Your Rights:

  • You share what you want.
  • Sharing is a matter of personal choice. While sharing improves your experience on iCure and the experience of everyone who uses the service, people have different opinions about how much they want to share. With iCure, you share what you want, when you want.

  • You control your privacy.
  • You control your privacy. Our experience is designed to make all information about members on the site anonymous, and identified only by a member’s Public Profile Name and Public Profile Image.

  • You control your personal information.
  • You can edit or delete any personal information that you add to your account and Health History.

  • You are entitled to know what and how we use the information provided to us.
  • You have the right to know what Personally Identifiable Information we collect and how it is shared. Our sharing preferences are transparent and we clearly state what information we collect and how it is used